Shipping policy

SHIPPING POLICY

Welcome to Lotus Vietnam.

Every item is carefully handcrafted and prepared with great attention before it begins its journey to you.

Order Processing

Once your order has been confirmed, we carefully prepare your items and deliver them to our shipping partner.

Before your package leaves Vietnam, it must complete export procedures, including shipping documentation, customs processing, and shipping label preparation.

This preparation process typically takes up to 3 business days.

During public holidays or peak shopping seasons, processing may take a little longer due to increased order volume.

Estimated Delivery Time

After your package has been shipped, estimated delivery times are:

United States: 10–12 business days
Europe: 12–16 business days (depending on the destination country)
All other international destinations: 18–21 business days

These delivery times are estimates and may vary depending on local customs clearance and transportation conditions.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can follow your package throughout its journey.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges, if applicable, are the responsibility of the customer.

Shipping Delays

Occasionally, shipping delays may occur due to circumstances beyond anyone's control, including customs inspections, transportation disruptions, severe weather, or peak shipping periods.

If your shipment is delayed, please don't worry. We will actively communicate with the shipping carrier, keep you updated on the status of your order, and work with you to find the most appropriate solution whenever possible.

Providing excellent customer service is important to us, and we will always do our best to support you until your order arrives safely.