FAQ

What is ribbon embroidery?

Ribbon embroidery is a traditional hand embroidery technique that uses satin ribbons instead of regular embroidery thread to create flowers, leaves, and decorative details.

Many people think the flowers are glued or attached to the fabric, but they are not. Every flower is embroidered stitch by stitch using a needle, just like traditional embroidery. The difference is that ribbon embroidery uses wider satin ribbons, requiring more advanced techniques to shape soft, natural petals and the signature three-dimensional roses.

Because of its complexity, ribbon embroidery requires patience, experience, and thousands of careful hand movements to complete a single design.

Are all of your products really handmade?

Yes.

Every ribbon embroidery design is created entirely by hand in our workshop in Ho Chi Minh City, Vietnam.

From selecting fabrics and ribbons, designing the artwork, hand embroidering every flower, sewing each product, assembling the hardware, to the final quality inspection, every step is completed with great care by our small team.

No embroidery machines or mass-production methods are used.

Why are your products more expensive than ordinary accessories?

The price reflects much more than the materials.

Each product represents many hours of skilled handwork, years of experience, artistic design, careful material selection, and detailed finishing.

Unlike factory-made products, every piece is individually crafted and carefully inspected before it reaches you.

You are not simply purchasing a bag or a purse.

You are investing in a unique handcrafted piece of Vietnamese craftsmanship that combines beauty, functionality, and lasting quality.


Why don't you produce your products in large quantities?

At Lotus Viet Nam, we have always chosen quality over quantity.

Rather than creating as many products as possible, we prefer to spend our time designing pieces that are truly distinctive, practical, and meaningful to the people who use them.

Every product begins with an idea, then goes through careful design, material selection, ribbon color matching, hand embroidery, sewing, finishing, and quality inspection. Many of these steps cannot be rushed because they rely entirely on the hands, experience, and patience of the artisan.

Ribbon embroidery itself is a highly specialized craft. Every flower is built stitch by stitch, with satin ribbons carefully shaped to create natural curves, soft petals, and the signature three-dimensional roses that have become part of our identity.

For us, a handmade product is more than something beautiful to look at. It should also be functional, comfortable to use, durable enough for everyday life, and capable of bringing joy every time you reach for it.

Because every piece is made with passion, dedication, and careful attention to detail, mass production has never been our goal.

We believe that true craftsmanship cannot be rushed, and that the value of handmade art lies not only in the finished product, but also in the time, skill, creativity, and heart invested in creating it.

When you choose Lotus Viet Nam, you're not simply buying a handmade accessory.

You're bringing home a small piece of Vietnamese craftsmanship, created to be used, appreciated, and cherished for years to come.

Can I request a custom design?

Absolutely.

Besides our existing collections, we are happy to create a custom piece together with you.

Whether you would like different ribbon colors, embroidery styles, fabrics, personalized details, or simply want a design that perfectly matches your outfit, we would love to help bring your ideas to life.

We will discuss your ideas together and recommend the most suitable design based on our experience, ensuring the final piece is both beautiful and practical.

Can I choose a different size?

In many cases, yes.

However, the most suitable size depends on the type of product.

Some designs can be made larger or smaller, while others need to maintain specific proportions to preserve both their beauty and functionality.

We are always happy to discuss the best option for your project.

How long does it take to make an order?

Production time depends on the complexity of the design and our current workload.

Simple designs usually require several days, while larger or highly customized projects may take longer.

We will always provide an estimated completion time before beginning your order.

Do you ship internationally?

Yes.

We proudly ship our handmade products worldwide.

Every order is carefully packaged to ensure it arrives safely.

Tracking information is provided once your order has been shipped.

Will my product look exactly like the photos?

Because every item is handmade, no two pieces will ever be completely identical.

Small variations in ribbon shape, flower arrangement, or embroidery details make each product unique.

Colors may also appear slightly different depending on your phone, tablet, or computer screen settings.

How should I care for ribbon embroidery?

To help preserve your product for many years, we recommend:

• Store it in a dry place.

• Avoid excessive moisture.

• Avoid prolonged direct sunlight.

• Clean gently with a soft cloth.

• Do not machine wash unless specifically stated.

With proper care, your handmade embroidery can remain beautiful for many years.